Post by kickingfrog on Feb 2, 2017 17:31:33 GMT
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NICE Guidance
Patient experience in adult NHS services: improving the experience of care for people using adult NHS services
Clinical guideline [CG138] Published date: February 2012
Recommendations
This guideline includes recommendations on:
knowing the patient as an individual
essential requirements of care
tailoring healthcare services for each patient
continuity of care and relationships
enabling patients to actively participate in their care, including communication, information and shared decision-making
Who is it for?
Healthcare professionals
Non-clinical staff who come into contact with patients (for example, receptionists, clerical staff and domestic staff)
People using adult NHS services and their families and carers...
...An individualised approach to services
1.3.1 Adopt an individualised approach to healthcare services that is tailored to the patient's needs and circumstances, taking into account their ability to access services, personal preferences and coexisting conditions. Review the patient's needs and circumstances regularly....
...Patient views and preferences
1.3.4 Hold discussions in a way that encourages the patient to express their personal needs and preferences for care, treatment, management and self-management. Allow adequate time so that discussions do not feel rushed
...
www.nice.org.uk/guidance/cg138