Post by Silly Yak on Feb 19, 2011 9:47:03 GMT
SECPCT
Posted by Kicking Frog on 17/2/2011, 19:31:41, in reply to "Here is the revised prescription list for the South East Coast PCT, covering Kent, Sussex, Surrey"
Doesn't strike me they are very up-to-date with their information & I cannot find any reference to why they are cutting GF prescriptions nor any justification for it.
You probably want to make an official complaint ASAP (besides writing to local paper to complain, CUK to complain, your MP to complain etc).
On the website we are told;
Candy Morris (is)... the Chief Executive of the South East Coast Strategic Health Authority (SHA), covering Kent, Surrey and Sussex.
Candy is committed to improving the quality of NHS services
**************
Board members - executive directors
The role of Board members is to set our strategic direction, ensure accountability to the public for our performance and to make sure the organisation is managed with equity and integrity.
www.southeastcoast.nhs.uk/About%20Us/Executive-directors.htm
***************************
Our vision is for a patient-led NHS, where together staff, patients, carers and the communities they serve work in partnership to improve both their own health and the planning and delivery of healthcare services.
Hearing a patient’s views and experience of the delivery of NHS services helps us to check the development and improvement of services.
Evaluating the patient experience and the quality of care received often helps the NHS discover better ways of working
www.southeastcoastfff.nhs.uk/getinvolved/index.asp
***********************
Who can complain?
A complaint can be made by a patient or person affected or likely to be affected by the actions or decisions of a NHS organisation or primary care practitioner. A complaint can also be made by someone acting on behalf of the patient or person, with their consent.
What is the time limit for making a complaint?
You should normally complain within 6 months of the event(s) concerned or within 6 months of becoming aware that you have something to complain about. Primary care practitioners and complaints managers in NHS organisations have discretion to waive this time limit if there are good reasons why you could not complain earlier.
To whom should I complain initially?
The first stage of the NHS complaints procedure is ‘Local Resolution’. Your complaint should be made in the first instance to the organisation or primary care practitioner providing the service. Local resolution aims to resolve complaints quickly and as close to the source of the complaint as possible using the most appropriate means; for example, use of conciliation.
You can raise your concerns immediately by speaking to a member of staff (e.g. doctor, nurse, dentist, GP or practice manager) or someone else, e.g. the PALS. They may be able to resolve your concerns without the need to make a more formal complaint.
However, if you do want to continue with your complaint you can do this orally or by writing (including e-mail) to the primary care practitioner or the NHS organisation concerned. If you make your complaint orally a written record should be made by the complaints manager.
You should receive a response from a primary care practitioner within 10 working days or from the chief executive of the NHS organisation concerned within 25 working days, though this deadline can be extended with your agreement. You should be kept informed of progress if this is not going to happen.
www.southeastcoastfff.nhs.uk/publications/documents/Howtomakeacomplaint.pdf
Posted by Kicking Frog on 17/2/2011, 19:31:41, in reply to "Here is the revised prescription list for the South East Coast PCT, covering Kent, Sussex, Surrey"
Doesn't strike me they are very up-to-date with their information & I cannot find any reference to why they are cutting GF prescriptions nor any justification for it.
You probably want to make an official complaint ASAP (besides writing to local paper to complain, CUK to complain, your MP to complain etc).
On the website we are told;
Candy Morris (is)... the Chief Executive of the South East Coast Strategic Health Authority (SHA), covering Kent, Surrey and Sussex.
Candy is committed to improving the quality of NHS services
**************
Board members - executive directors
The role of Board members is to set our strategic direction, ensure accountability to the public for our performance and to make sure the organisation is managed with equity and integrity.
www.southeastcoast.nhs.uk/About%20Us/Executive-directors.htm
***************************
Our vision is for a patient-led NHS, where together staff, patients, carers and the communities they serve work in partnership to improve both their own health and the planning and delivery of healthcare services.
Hearing a patient’s views and experience of the delivery of NHS services helps us to check the development and improvement of services.
Evaluating the patient experience and the quality of care received often helps the NHS discover better ways of working
www.southeastcoastfff.nhs.uk/getinvolved/index.asp
***********************
Who can complain?
A complaint can be made by a patient or person affected or likely to be affected by the actions or decisions of a NHS organisation or primary care practitioner. A complaint can also be made by someone acting on behalf of the patient or person, with their consent.
What is the time limit for making a complaint?
You should normally complain within 6 months of the event(s) concerned or within 6 months of becoming aware that you have something to complain about. Primary care practitioners and complaints managers in NHS organisations have discretion to waive this time limit if there are good reasons why you could not complain earlier.
To whom should I complain initially?
The first stage of the NHS complaints procedure is ‘Local Resolution’. Your complaint should be made in the first instance to the organisation or primary care practitioner providing the service. Local resolution aims to resolve complaints quickly and as close to the source of the complaint as possible using the most appropriate means; for example, use of conciliation.
You can raise your concerns immediately by speaking to a member of staff (e.g. doctor, nurse, dentist, GP or practice manager) or someone else, e.g. the PALS. They may be able to resolve your concerns without the need to make a more formal complaint.
However, if you do want to continue with your complaint you can do this orally or by writing (including e-mail) to the primary care practitioner or the NHS organisation concerned. If you make your complaint orally a written record should be made by the complaints manager.
You should receive a response from a primary care practitioner within 10 working days or from the chief executive of the NHS organisation concerned within 25 working days, though this deadline can be extended with your agreement. You should be kept informed of progress if this is not going to happen.
www.southeastcoastfff.nhs.uk/publications/documents/Howtomakeacomplaint.pdf